Ring Ring in your day.
Familiar shop problems.
A useful next step.
Daily practice, live human coaching, and a community for your team. See how each helps with a familiar shop problem.
Connected phones / the start of the loop
“Do I have to keep
uploading calls?”
Once the supported phone connection is set up, Ring Ring brings in recorded calls after they end. Call reviews feed the coaching and practice cycle, so you can spend your attention on the team.
The routine keeps moving while you run the shop.
Calls come in automatically.
A supported phone connection brings recorded conversations into Ring Ring.
The next lesson gets personal.
Real conversations help shape each advisor’s training.
See what’s changing.
Check performance as new calls and practice come in.
Phone-system compatibility and recording requirements are confirmed during onboarding. RingCentral and CallRail connections are available today; other systems need a compatibility check.
01 / Practice & coaching
“We covered this in training.
Why does it still happen?”
Give your advisors a realistic customer to practice with. After the roleplay, they can talk with the coach, ask questions, and rehearse a better response.
A lesson they can try out before the next customer calls.
02 / Real-call review
“I can’t listen
to every call.”
Find the conversations that deserve a closer look. Review the transcript alongside specific feedback, then use that moment to guide the coaching conversation.
See the conversation behind the score.
03 / The owner’s view
“Where does my team
need me today?”
See practice participation, recent calls, and coaching priorities together. Find a useful place to start, then drill into the advisor or conversation.
Turn the next team meeting into a focused conversation.
04 / Shop coach
“I have a question
the dashboard doesn’t answer.”
Ask about the whole shop or a specific advisor. Explore the answer, compare performance, and discuss what the team should work on next.
Ask the next question without building another spreadsheet.
05 / Advisor coach
“How do I explain
this repair?”
Give the advisor somewhere to work through the conversation. Ask for help explaining a repair, preparing a script, or responding to a customer’s concern.
Prepare the words before the customer is on the phone.
06 / Reports you can use
“What should I bring
to our next meeting?”
Ask the shop coach for a report on your calls and advisors. Review the findings and recommended next steps, then download, email, or share it.
Bring a clear starting point to the team.
Live human coaching / included in your plan
“I can see the problem.
How do I coach it?”
Bring it to one of two live group sessions each week. Chris Taylor and Angel Villarreal are your primary coaches, helping you work on customer conversations, processes, dispatch, your numbers, and team leadership.
A person to help you turn the feedback into action.
An example to bring to coaching
“My advisor knows the answer.
But freezes when the customer pushes back.”
Talk through where the conversation gets difficult. Work on how you’ll coach that moment, then use practice calls to help the advisor get comfortable with it.
Discuss it with a coach. Practice it with Ring Ring. Follow up with your team.
The Ring Ring community / included in your plan
“How are other shops
handling this?”
Connect with other shop advisors, managers, and owners, with Chris and Angel active in the conversation. Talk through hiring, team challenges, customer issues, and the decisions you face every day.
The next useful idea might come from someone doing your job in another shop.
Different roles. Shared challenges.
Advisor question“How do you explain a testing fee when the customer only wants a price?”
Manager question“How do you make daily practice a habit your team actually keeps?”
Owner question“What do you focus on in your weekly coaching check-in?”
Bring your experience. Learn from theirs.
A question worth asking.
If the same conversation keeps going wrong,
when would you want to know?
See it. Work on it. Follow up.
Watch how Chris brings those steps together at Danny’s.