Ring Ring resources
Help your team learn
what to say and why.
These free guides help your team explain testing, sell repairs, handle upset customers, and make follow-up calls. Each one has examples and drills you can use in your shop. Read the full guide here or download it for your team.
“Why am I paying for testing?”Make the next step clear.The advisor field guide · 13 pages · PDFDiagnostic Approval Playbook
Help your team explain testing fees and ask the customer to approve the next step.
- Testing fees and free scans
- Authorization boundaries
- A ten-minute team drill
“That is more than I expected.”Now make the value clear.The advisor field guide · 13 pages · PDFRepair Approval Playbook
Help your team explain what the car needs, talk about price, and ask for the sale.
- Repair recommendations
- Price, timing, and value objections
- Conversation drills and scorecards
“You just fixed this.”Own the next conversation.The advisor field guide · 13 pages · PDFWarranty & Comeback Playbook
Help your team handle upset customers when a repair comes back or may be covered by your shop’s warranty.
- Listening when trust is strained
- Explaining the inspection and next steps
- In-house repair warranties, not extended warranties
They already know your shop.Give them a reason to reconnect.The advisor masterclass · 17 pages · PDFExisting-Customer Cold Calling Masterclass
Help your team call past customers with a useful reason to talk and a clear next step.
- Opening with a relevant reason
- Responding to resistance
- Practice drills and self-review